Managing Mail Users

(This page documents the management of mail users in your Opalstack control panel. Please refer to our Email Topic Guide for email client configuration instructions and other subjects related to email outside of the control panel.)

Opalstack's email platform consists of two primary components: mail users and email addresses

  • Mail users define the authentication credentials for your incoming and outgoing mail services. They also provide mailbox storage, auto-responder, and mail filtering capabilities.

  • Email addresses route incoming email to your mail users. They can also forward to mail other email addresses.

Adding Mail Users

1

Click on Email in the control panel sidebar.

The Email section of the sidebar will expand to show more options.

2

Click on Mail Users in the expanded sidebar.

3

Click the button labeled "+ Add Mail User" in the upper-left corner of the content area.

4

Enter the name for the new mail user in the Username field. Mail user names are limited to 16 characters or less in length. This is the username that you will use for this mail user's email authentication.

5

Select the location for the new mail user. The available locations are:

  • United States: imap1.us.opalstack.com
  • Germany: imap1.de.opalstack.com

Please contact Opalstack Support if a particular location is not available for selection.

6

Toggle the auto-responder feature on or off as desired.

7

Enter the text to be sent from the auto-responder when it is active.

8

Enter your procmail filter rules into the Procmail Rules field. This is optional. Please see our Filtering Email documentation for more information.

9

If you wish to create addtional mail users at this time, click the "+ Add Mail User" at the bottom of the form and repeat steps 4-6 above.

10

Click the Save button to save your new mail user.

11

A notice will appear on the screen to let you know the new email user's initial random password. Make a note of the password. If you missed the notice, you can access it via the Notices icon (a bell) near the top-right corner of the panel.

12

A second notification will appear after approximately 1-2 minutes to let you know that the new mail user is ready to use.

Changing a Mail User's Password

1

Click on Email in the control panel sidebar.

The Email section of the sidebar will expand to show more options.

2

Click on Mail Users in the expanded sidebar.

3

Click the checkbox next the user (or users) for which you want to change the password. Two buttons will appear above the user list.

4

Click the "Change Server Passwords" button.

5

Enter your new password in the field labeled "Password".

Passwords must meet the following requirements:

  • Must contain at least 1 of each of the following:
    • 1 lowercase letter A-Z
    • 1 uppercase letter a-z
    • 1 numeral 0-9
    • 1 special character
  • Must be a minimum of 8 and a maximum of 254 characters in length.
6

Enter your new password again in the field labeled "Confirm".

When you've entered identical valid passwords in both fields, the field borders will turn green and a "Change Passwords" button will appear.

7

Click the "Change Passwords" button to save your new password. The password will be applied to all of the mailusers that were selected in step 2 above after approximately 1-2 minutes.

Deleting Mail Users

1

Click on Email in the control panel sidebar.

The Email section of the sidebar will expand to show more options.

2

Click on Mail Users in the expanded sidebar.

3

Click the checkbox next to the user (or users) that you want to delete. Two buttons will appear above the user list.

4

Click the "Delete Selected" button.

5

Type "I confirm" in the confirmation dialog.

After you have typed the confirmation phrase, the field border will turn green and a "Delete" button will appear.

6

Click the "Delete" button to queue the selected users for deletion. The users will be permanently deleted in 24 hours.

Once you have queued mail users for deletion, two new icons will appear for those users in the user list:

These icons can be used to undo or accelerate the deletion process:

  1. The Recover icon: click to remove your user from the deletion queue.
  2. The Delete Now icon: click to delete the user immediately.

Editing Autoresponders and Procmail Rules for Mail Users

1

Click on Email in the control panel sidebar.

The Email section of the sidebar will expand to show more options.

2

Click on Mail Users in the expanded sidebar.

3

Click the Edit icon for the mail user whose procmail rules you want to edit. The Edit icon appears in the rightmost column of the user list.

4

Toggle the auto-responder feature on or off as desired.

5

Enter the text to be sent from the auto-responder when it is active.

6

Enter or edit your procmail rules in the space provided. Please see Filtering Email for procmail rule examples to use for server-side mail filters.

7

Click the Save button. Your changes will be applied after approximately 1-2 minutes.